Horizontal chatbots peaked; vertical AI—built for finance, healthcare, retail ops—is compounding. Indian MSMEs benefit when models understand GST, UPI, and local seasonality.
Trends to watch
- Operational copilots inside dashboards, not separate apps
- Upload-first workflows vs manual ERP entry
- Privacy-aware memory with user control
- Mobile-first merchants reviewing KPIs on phones
Wiserdusk builds along these lines—follow our blog for monthly updates.