Delete your OlioBay account

Last updated: July 12, 2026

This page explains how buyers and sellers can permanently delete an OlioBay account and what happens to related data.

Delete in the app (buyers)

Open OlioBay and sign in as a buyer.
Go to Profile.
Open Account & Security.
Tap Delete account and confirm.

Delete in the app (sellers)

Open OlioBay and sign in as a seller.
Go to Profile.
Tap Delete account & reset app and confirm.

This clears your local session, listings cache for this device, follows, ratings you gave, and account records stored for OlioBay on that device / local store used by the demo build.

Delete by email (if you cannot use the app)

Email contact@wiserdusk.com from the email address registered to your account.

Subject: Delete my OlioBay account

Include: full name / organisation name, registered email, and whether you are a buyer or seller. We will verify ownership and process deletion within 30 days (usually sooner).

Support questions about deletion: support@wiserdusk.com

Data that is deleted

Data	What happens
Account profile (name, email, phone, city, role)	Removed from active OlioBay account stores after deletion is confirmed.
Seller organisation fields (GST, registration ID, PAN, listings drafts)	Deleted from your seller profile and local listing store for that account.
Follows and your merchant ratings	Cleared for your account identity.
Saved / liked deals on device	Cleared when account reset completes or the app data is wiped.

Data that may be kept for a limited time

Data	Why	How long
Security / abuse logs	Fraud prevention and investigation.	Up to 90 days, then purged from routine backups where feasible.
Support emails you sent us	Ticket history and legal compliance.	As needed for support operations or legal retention, then deleted or anonymized.
Anonymized analytics	Product improvement without identifying you.	While useful for aggregated reporting.

We do not sell your personal information.

Related policies

Contact: contact@wiserdusk.com · Support: support@wiserdusk.com